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  Welcome to The Phoenix Surgery Website


CHANGES TO PRACTICE OPENING TIMES

As a result of changes to GP funding which mean a further reduction in practice income this year, we regret that we have had to make some changes to our methods of working and hours of opening. As such, our hours of availability for routine telephone enquiries are now 8:30am to 1:00pm and 2:00pm to 6:30pm and, in line with many other local practices, the surgery premises will be closed from 1:00pm to 2:00pm each day, effective from 22nd April 2014. However, please note that the practice still remains responsible for urgent matters between 8:00am and 6:30pm Monday to Friday and a recorded message will tell you how to contact the on-call doctor whenever reception is closed.      


 'PATIENT ACCESS' APPOINTMENT SYSTEM

IF YOU FEEL THAT YOU NEED TO SEE OR SPEAK WITH A GP, SIMPLY TELEPHONE THE SURGERY BETWEEN 8:30am and 4:00pm AND THE DOCTOR WILL CALL YOU BACK AS SOON AS POSSIBLE.

We regret that, due to unforeseen personal circumstances, Dr Swinyard will be away from the practice for an extended period and is not expected to return until at least June 2014. We are currently endeavouring to recruit GP locum cover but this is proving very difficult over the Easter period. Please be assured that we are doing our utmost to provide the best service that we can but that our clinical capacity is currently less than we would wish and we would ask for your understanding during this current period of difficulty.     

CLICK FOR MORE INFORMATION     CHECK WHEN YOUR DOCTOR IS AVAILABLE


CQC_Cover

 CQC INSPECTION

This surgery was amongst the first in Swindon to be routinely inspected by the Care Quality Commission which became responsible for registering GP practices in April 2013.

Our full-day inspection on 6th November 2013 was quite intense but we are pleased to advise patients that we were judged to have met the required standard for all six areas that were inspected.

Please click the image to read the full report.

 


NHS CARE DATA UPLOADS SUSPENDED UNTIL AUTUMN 2014 

ON 18th FEBRUARY 2014 AN ANNOUNCEMENT WAS MADE BY NHS ENGLAND THAT THE PLANNED IMPLEMENTATION OF THE NHS 'GPES' SERVICE (ORIGINALLY SCHEDULED FOR APRIL) WILL NOW BE SUSPENDED UNTIL THE AUTUMN. THIS IS TO ALLOW FOR MORE PUBLICITY AND INFORMATION TO BE PROVIDED TO PATIENTS. WE UNDERSTAND THAT FURTHER DETAILS OF THE NEW CAMPAIGN WILL BE AVAILABLE SHORTLY BUT PREVIOUS INFORMATION CAN BE FOUND BY FOLLOWING THESE LINKS:

NHS Choices     Patient Leaflet      Patient FAQs

SHOULD YOU NOT WISH YOUR DATA TO BE UPLOADED PLEASE CONTINUE TO INFORM THE PRACTICE UNTIL WE RECEIVE FURTHER DIRECTION. 


THE PHOENIX SURGERY IS PLEASED TO SUPPORT SWINDON STROKE SUPPORT GROUP VIA THE SALE OF PRE-OWNED BOOKS AND TO HAVE BEEN INVITED TO PARTICIPATE IN THE 'TOOTHILL BIG LOCAL' PROJECT. Toothill-Lottery-logos

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This surgery website is used to present all our patients with up to date news and information about our practice. We will keep it current with any developments or other details that we feel are relevant to you.

The Phoenix Surgery in Swindon provides patient-centred traditional 'family doctor' care and is a founder member of the Family doctor Association. As a service to patients we also offer extended surgery hours on many Tuesday and Thursday evenings for pre-booked appointments. 

Check_throatThe practice is open for the registration of new patients living in West and North Swindon, as well as the nearby villages. You will need to call into the surgery to register with us and book a new patient health check.

As well as a source of information about our practice, the staff and the services we provide, we hope you will use this website as a useful resource for other health-related information - the Video Library, Long Term Conditions and Minor Illness sections can be accessed from the links on the right hand side of this page and have literally hundreds of interesting and informative videos available.


ONLINE BOOKING  

OUR ONLINE BOOKING SYSTEM HAS NOW BEEN REINTRODUCED BUT PATIENTS MUST BE AWARE THAT IT IS PURELY A REQUEST FOR A TELEPHONE CALL FROM THE DOCTOR AND IS NOT A BOOKING FOR A FACE TO FACE APPOINTMENT.

It would be helpful if patients could enter their preferred telephone number and a few words about the reason for the call in the free text box area when booking.

Most exisiting account holders for Emis PatientAccess can still log into SystmOnline using their previous details - see the 'Online Appointment Booking' section of this website for more information.

If you would like to apply for a SystmOnline account please  print this application form and return the completed form to the practice.

To access SystmOnline please click below:

(Site updated 15/04/2014)
Order your repeat medicationsCancel your appointmentChange of contact details

Noticeboard

Out of Hours
On weekdays between the hours of 6.30pm and 8.00am, and all day and night at the weekends and on bank holidays, access to Out of Hours services is now via NHS111 - please dial 111. After assessment of your symptoms you may be invited to attend the Out of Hours Centre which is at The Great Western Hospital site and is operated by SEQOL. 

Home Visits
If possible please try to telephone reception before 10am if you require a home visit. A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

Cancelling Appointments
If you are unable to attend an appointment with one of the doctors or nurses, please telephone as soon as possible.

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesDepartment of HealthThis site is brought to you by My Surgery Website