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Noticeboard

Out of Hours
On weekdays between the hours of 6.30pm and 8.00am, and all day and night at the weekends and on bank holidays, access to Out of Hours services is now via NHS111 - please dial 111. After assessment of your symptoms you may be invited to attend the Out of Hours Centre which is at The Great Western Hospital site and is operated by SEQOL. 

Home Visits
If possible please try to telephone reception before 10am if you require a home visit. A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

Cancelling Appointments
If you are unable to attend an appointment with one of the doctors or nurses, please telephone as soon as possible.

Welcome to The Phoenix Surgery Website

 NEW PATIENTS WELCOME

Now that the practice has as many doctors as resources allocated to the practice allow, we are pleased to continue to welcome new patients from West Swindon, Central Swindon and Old Town, North Swindon and Wichelstowe and the villages of Lydiard Millicent and Purton. The area from which we are contractually obliged to accept patients remains the postcodes SN5 8xx but, in order to relieve the pressure on other practices which are having to close their lists, we have extended our availability. This will need to remain under review for the future.

PRACTICE RESOURCES

The financing of general practice remains a mystery to almost everyone outside the practices (and many within). Resources - the £££ we need to function - are allocated according to a dysfunctional formula that takes account of the expected workload but not of the real workload. The practice has to provide the premises at its own cost and risk and pay its own staff. The income of principal GPs is not guaranteed and they receive no salary from the NHS - their income is what is left over after everyone else is paid.

As an illustration, this practice receives £99 per patient per year for a full year of care including as many consultations and home visits as are necessary. As a comparison, PetPlan insurance for a 3 year old Labrador dog is £325 per year for the most basic cover up to £3000 of treatment. Other practices in Swindon almost all receive more per patient, up to £150 to £250 per head per year. If we were better resourced, we would be able to provide quicker and more responsive care. Despite this, our patient satisfaction has been rising fast in the last year and now has reached over 85% who would recommend this surgery. Thankyou to all who responded.

APPOINTMENTS

We are aware that prebooked doctor appointments are not as quickly available as we would like, although we have shorter delays than many Swindon surgeries. To try to make ourselves more available, Dr Swinyard will be trialling a more open-surgery approach in the mornings from June 2016. Please ask reception for details. Please also note that these appointments are on a first come first served basis and for patient safety reasons the number of people who can be seen in a session is limited to 25 consultations. Please also note that these consultations are for single problems. If you have more complex needs, please ask for a prebookable appointment with Dr Swinyard in the afternoons or with either of his colleagues at any bookable surgery slot.

DR PETER SWINYARD

I regret to announce that Dr Swinyard will be taking some leave from 8th November until late December. In his absence, appointments will be available as always with Dr Meenakshi Raina and Dr Joanna Hall as well as locum doctors whom we have engaged to cover Dr Swinyard's absence.

MENINGITIS VACCINE

We have sufficient supplies for the NHS children's vaccination programme. However, in common with other health care providers, we regret that we are unable to provide this vaccine yet as a private service for those not in the priority target group. We totally sympathise with parents' keenness to have their children protected from this deadly disease and as soon as supplies free up we will be pleased to off this vaccination more widely.

PATIENT PARTICIPATION GROUP

 The first meeting of our newly-relaunched Patient Group was held on  Tuesday 14th July 2015 and the notes from the meeting are available HERE. We would encourage our patients to become involved.     

DR BASSANINO

Dr Bassanino left the partnership at the end of April 2016 to pursue other medical interests.

 ARE YOU WORRIED ABOUT YOUR CHILD? USEFUL INFORMATION BOOKLET HERE   

HAVE YOU HEARD THE RECENT NEWS ABOUT THE NEED TO REDUCE ANTIBIOTIC PRESCRIBING? MORE INFORMATION HERE AND HERE


 

PLEASE TAKE OUR "FRIENDS AND FAMILY" TEST ONLINE BY CLICKING THE LOGO BELOW 


 

STATEMENT OF INTENT FOR IT SERVICES 

The practice is required to provide a statement of intent and this can be found here 


 NHS CARE DATA UPLOADS STILL CURRENTLY SUSPENDED

ON 18th FEBRUARY 2014 AN ANNOUNCEMENT WAS MADE BY NHS ENGLAND THAT THE PLANNED IMPLEMENTATION OF THE NHS 'GPES' SERVICE (ORIGINALLY SCHEDULED FOR APRIL) WOULD BE SUSPENDED. THIS IS TO ALLOW FOR MORE PUBLICITY AND INFORMATION TO BE PROVIDED TO PATIENTS. WE UNDERSTAND THAT FURTHER DETAILS OF THE NEW CAMPAIGN WILL BE AVAILABLE SHORTLY BUT PREVIOUS INFORMATION CAN BE FOUND BY FOLLOWING THESE LINKS:

NHS Choices     Patient Leaflet      Patient FAQs

SHOULD YOU NOT WISH YOUR DATA TO BE UPLOADED PLEASE CONTINUE TO INFORM THE PRACTICE.


 THE PHOENIX SURGERY IS PLEASED TO SUPPORT SWINDON STROKE SUPPORT GROUP VIA THE SALE OF PRE-OWNED BOOKS AND TO HAVE BEEN INVITED TO PARTICIPATE IN THE 'TOOTHILL BIG LOCAL' PROJECT. Toothill-Lottery-logos

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  This surgery website is used to present all our patients with up to date news and information about our practice. We will keep it current with any developments or other details that we feel are relevant to you.

The Phoenix Surgery in Swindon provides patient-centred traditional 'family doctor' care and is a founder member of the Family doctor Association. As a service to patients we also offer extended surgery hours on many Tuesday and Thursday evenings for pre-booked appointments. 

Check_throatThe practice is open for the registration of new patients living in West and North Swindon, as well as the nearby villages. You will need to call into the surgery to register with us and book a new patient health check.

As well as a source of information about our practice, the staff and the services we provide, we hope you will use this website as a useful resource for other health-related information - the Video Library, Long Term Conditions and Minor Illness sections can be accessed from the links on the right hand side of this page and have literally hundreds of interesting and informative videos available.


ONLINE BOOKING, PRESCRIPTION REQUESTS AND ACCESS TO MEDICAL SUMMARY  

If you would like to apply for a SystmOnline account please  print this application form and bring the completed form to the practice along with proof of identity.

To access SystmOnline please click below:

(Site updated 02/11/2016)
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