Phoenix Surgery, in collaboration with other Swindon practices, is improving the way patients access our services.
Our aim is to make it easier for patients to access all our services. To do this we have in invested heavily in the creation of a clinical hub in the Moreden area.
Patients accessing the service by phone from 10 September 2018 will see no change, as the calls will route directly into the hub. The staff at the hub will provide an enhanced level of service to ensure you receive the most appropriate outcome. To further support this, our staff have all undertaken specialist training to help patients access the services they need.
There will be some change to the services provided to walk in patients, especially those requiring an on the day appointment. Going forward we will be asking patients who require an urgent appointment to contact the practice by phone. Our patient care advisors will then support you to ensure you receive the most appropriate care.
The clinical hub will also provide much needed support to our GP’s. What this will mean is the number of appointments available will increase as our GPs have more time to spend with patients.
We appreciate your patience and
if you have any queries please do get in touch
WELCOME TO PHOENIX SURGERY
This surgery website is used to present all our patients with up to date news and information about our practice. We will keep it current with any developments or other details that we feel are relevant to you.
The Phoenix Surgery in Swindon provides patient-centred traditional 'family doctor' care and is a founder member of the Family Doctor Association.
The practice is open for the registration of new patients living in West and North Swindon. You will need to call into the surgery to register with us and book a new patient health check.
As well as a source of information about our practice, the staff and the services we provide, we hope you will use this website as a useful resource for other health-related information - the Video Library, Long Term Conditions and Minor Illness sections can be accessed from the links on the right hand side of this page and have literally hundreds of interesting and informative videos available.
July 2018 - please bare with us while we are updating our phone system
NEW PATIENTS WELCOME
We continue to welcome new patients from West Swindon, Central Swindon and Old Town, North Swindon and Wichelstowe.
The area from which we are contractually obliged to accept patients remains the postcode SN5 8xx, but we will endeavour to accept patients from outside of our contractual area, as long as we have the capacity to do so.
NEW APPOINTMENTS CHOICES
We are aware that pre-booked GP appointments are not as quickly available as we would like, although we have shorter delays than many Swindon surgeries. We continue to offer routine appointments with our three GPs, as well as urgent on-the-day and triage via our nurse manager.
We are now trialling ‘Patient Choice’ on appointment length for doctors' appointments - nurse and others are unchanged.
When you book, you will be asked whether you want a standard 12 minute appointment or a longer 24 minute double appointment. The shorter appointment (which is already longer than the government recommended 10 minutes) is suitable for single and simple problems. If you have a list or very complex medical problems, please ask for the double length appointments so that we can try to deal with all your problems in one visit. We ask that our patients use this facility with care, so that we can continue to see as many patients as possible.
PATIENT PARTICIPATION GROUP
We are hoping to restart our Patient Participation Group - if you are interested in joining please contact our practice manager to discuss . We would encourage our patients to become involved.
ARE YOU WORRIED ABOUT YOUR CHILD?
Having an ill child can be a scary experience for parents. If you understand more about the illness it can help you to feel more in control. Please click on the link below for a downloadable booklet for parents and deals with common infections in children who are normally healthy. (NB – the leaflet is not meant for children who have ongoing health issues such as asthma, heart or kidney problems, or for children who are less than 6 months old.)
USEFUL INFORMATION BOOKLET HERE
PLEASE TAKE OUR "FRIENDS AND FAMILY" TEST ONLINE BY CLICKING THE LOGO BELOW
ONLINE BOOKING, PRESCRIPTION REQUESTS AND ACCESS TO MEDICAL SUMMARY
If you would like to apply for a SystmOnline account please download Application Form and bring the completed form to the practice along with proof of identity.
To access SystmOnline please click below:
(Site updated 05/09/2018)