NURSE TRIAGE SERVICE. In order to improve our service to patients we shall be trialing a Telephone Triage Service with effect from 2nd August 2010.
Patients calling for telephone advice or for an emergency appointment may find that their call is passed to a nurse who has been trained in telephone triage and minor illness. The nurse will assess the care that is needed and, where required, will make arrangements for the patient to be seen by either a nurse or doctor within an appropriate timescale.
We are hopeful that patients will find that this new system speeds up access to appropriate medical attention but will be monitoring its performance closely over the next month or two.