Surgery Appointments

Doctors' surgeries are held each weekday morning and afternoon. They run at various times but are generally from 8.30am until 12 noon and from 2.00 until 6.00pm. The practice also provides evening surgeries on most Tuesday and Thursday evenings from 6.30pm to 8.00pm - some Thursday evenings have  nurse appointments available too. The evening surgeries are run on a pre-bookable basis only and the surgery is not open for anything other than pre-booked appointments at those times.

We try to make it as easy as possible to see the doctors by offering a range of options including open surgery sessions, pre-booked appointments and evening surgeries. The receptionists will always do their best to make a convenient appointment for you - appointments can be made up to four weeks in advance with both the doctors and the nurses. A large proportion of GP appointments can also be booked 2-28 days ahead via our website www.phoenixsurgery.com

If you consider your consultation to be urgent but find that appointments for that day have already been taken by other patients, please ask to be seen as an “extra”. This will be a short (5 minute) appointment to discuss the urgent matter only, but you will be seen that day. Please try to ring as early as possible in the day so that we can organise our workload efficiently.

Should you just wish to discuss your medical condition with the doctor and feel you do not need to see a doctor face to face then phone consultations are available with all the doctors during their surgeries and you will be given an approximate time when the doctor will be able to phone you back.

Additionally, the practice holds an 'open surgery' on most Monday mornings (normally held by Dr Swinyard) where patients may arrive between 8.15am and 10.15am*** without an appointment and will be seen in order of arrival. Patients can also telephone after 08:00 on Monday mornings to 'reserve' an open surgery slot and will be given an approximate time guide as to when then they should come to the practice to be seen. *** Please note that patient demand for Open Surgery is high at the present time and, in the interests of patient safety, we have taken the decision to limit the number of slots to 35. Once this limit is reached (even if prior to 10:15am) we regret that we will be unable to take further bookings. We would therefore advise patients to contact us as early as possible.

Open surgeries are also usually held on the first morning following a bank holiday.

Nurses' appointments are bookable in advance only. These are available daily from 8.30am until 1.00pm and afternoon surgeries are available on most weekdays. Extra clinics are added for flu immunisatons during the autumn.

Dr Swinyard runs a maternity clinic on Mondays from 2.00pm until 3.15pm by appointment only.

Dr Bassanino runs child health clinics on Wednesdays from 11:00am to 12:00pm by appointment only.

If you have any difficulty obtaining appointments, please discuss this with our Customer Services Manager who would be delighted to hear your suggestions

 ONLINE APPOINTMENT BOOKING

Our previous online booking facility has now been replaced by an improved service called SystmOnline.

This is a secure facility which allows access to our appointment system and to your repeat medication list - when you log in you are accessing data in your medical record held by us on our IT systems.

As well as making online appointments and requesting medication it is possible to access additional facilities for making changes to your personal details e.g. email address or telephone number. 

Please note you can still submit your prescription requests by telephone, fax, mail or by hand as usual, this is an additional service.

Exisiting account holders for the previous Emis PatientAccess service can still log into SystmOnline using their previous details as follows:

To do this you will need to add _1694 onto your EMIS Access ID to complete your new Username.  e.g. if your ACCESS ID is 12345, and your PRACTICE ID is 1694, your new Username becomes 12345_1694. (Please note, there is an underscore “_” between the two IDs). Your password will remain the same.

If you do not have an online account please CLICK HERE to download an application form that you can complete and return to the practice.  

Please be advised: This service is only available via the internet if you are in the UK - access from abroad has been blocked by the system suppliers for security reasons. 

To access SystmOnline please click below:

Home Visits

If possible please try to telephone reception before 10am if you require a home visit.

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

House visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the surgery.